We are processing your request.
Please, don't close or refresh the page.
Tickets Help
Home » Tourism Tickets – Help Center

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Sydney Zoo

What are Sydney Zoo’s opening hours?

Sydney Zoo is open daily from 9:00 AM to 5:00 PM, with last entry at 4:00 PM.

Where is Sydney Zoo located?

You’ll find Sydney Zoo at 700 Great Western Highway, Bungarribee NSW 2767, about 40 minutes west of Sydney’s CBD.

How do I get to Sydney Zoo?

Visitors can arrive by car (with free on-site parking), train to Blacktown Station with a bus or taxi connection, bus services along the Great Western Highway, rideshare or shuttle services, or even by bike or on foot via Bungarribee Park’s pathways.

Do I need to buy tickets in advance?

It’s strongly recommended to book tickets online before your visit. This secures your spot, helps you skip queues, and ensures availability during busy times.

Is Sydney Zoo family-friendly?

Yes, the zoo is designed for families with stroller-friendly pathways, baby changing facilities, shaded rest areas, and plenty of activities for kids.

How does Sydney Zoo support conservation?

Every visit helps fund breeding programs, sustainability initiatives, and global conservation projects, so your day out also supports wildlife.

What dining options are available?

You’ll find cafés, food outlets, and kiosks serving meals, snacks, and drinks, as well as picnic areas. Vegetarian, vegan, and gluten-free choices are available.

Is Sydney Zoo accessible for visitors with mobility needs?

Yes. The zoo has flat, wide pathways, accessible restrooms, and dedicated parking. Wheelchairs and strollers can also be hired on-site.

Can I bring my own food?

Yes, you can bring your own packed meals to enjoy in the zoo’s designated picnic areas.

Is this the venue’s official website?

No. This website offers official tickets to the Sydney Zoo but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

The images and videos on this website may contain visual elements that have been created or enhanced using AI technology. They are provided for illustrative purposes only.